Job Details
Assistant - Customer Relation, Customer Service
Job Nature: Full-time
Salary: Negotiable
Vacancy : 1
Assistant - Customer Relation, Customer Service
Bangladesh Honda Pvt. Ltd.
Vacancy
1
Job Responsibilities
- Work for motorcycle Customer service department to maintain Customer care section.
- Provide product and service information to customers through Facebook/Email/call center inbound/outbound channel quickly by good manner.
- Manage and update customer databases with the status of each customer.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure proper resolution.
- Experience in mediation and conflict resolution techniques.
- Build sustainable relationships and engage customers by taking the extra mile.
- Work successfully in a team environment as well as independently.
- Ability to use computer system for CR management (Excel, Word, Power Point) Windows XP, Microsoft outlook, Internet Explorer.
- Must have excellent computer operating skills, particularly in MS Word, Excel and Power Point.
- Good Communication skill in both Bengali and English with appropriate accent and good typing skill required.
- Report to management daily, Weekly & monthly update situation.
- Managing a large number of incoming calls and emails.
- Keeping a record of customer interaction and details of actions taken.
- To perform any other duties and responsibilities assigned by the management time to time.
Employment Status
Full-time
Educational Requirements
- BBA/MBA from reputed university.
Experience Requirements
- 1 to 2 year(s)
- The applicants should have experience in the following area(s):
- Customer Care, Email , Facebook, Replying Complaints (Telecommunication
Additional Requirements
- Age 22 to 28 years
- Only females are allowed to apply
- Customer relationship ( Telecommunication, E-mail & Facebook ).
- Effective problem solving & decision making, time management and immediate prioritization of tasks as assigned.
- A thorough knowledge of product and services of the company as well as industry.
- Ability to use computer system for CR management.
- Excellent communication skill both in written & verbal abilities of English.
- Conversant with MS Office applications.
Workplace
- Work at office
Job Location
Dhaka (Gulshan)
Salary
- Negotiable
Compensation & other benefits
- Mobile bill, Performance bonus, Provident fund, Gratuity
- Salary Review: Yearly
- Festival Bonus: 2 (Yearly)
- Life Insurance, Medical Insurance (OPD & IPD) including dependents & Maternity insurance.
Job Source
Bdjobs.com Online Job Posting.
Published on:
October 20, 2020
Job Summary
Published on: October 20, 2020
Vacancy: 1
Job Nature: Full-time
Age: Age 22 to 28 years
Experience: 1 to 2 year(s)
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Application Deadline: November 19, 2020
Read Before Apply
*Photograph must be enclosed with the resume.
Apply Procedure
Application Deadline: November 19, 2020